Frequently Asked Questions (FAQs)

Yes, Stonegate specializes in Custom Lighting for Contract and Hospitality projects, as well as Residential projects. If you want Stonegate to create Custom Lighting Fixtures for your project, please submit a Custom Quote Form after reading the Custom section and the Custom Quote webpage.

Following are your options: Stonegate Designs accepts orders in writing only by email, fax, or postal service. See Sales Terms & Conditions for details. Stonegate products are available through professional trades in North America like Architects, Designers, General Contractors, and Electricians. If you want Custom Lighting Fixtures, please submit a Custom Quote Form after reading the Custom Quote webpage.

Some of Stonegate Designs lighting fixtures can accept a customer's own material (COM). However, please send a physical sample of your desired fabric to Stonegate Designs prior to specifying or ordering so we can verify if it will work as a shade. Contact your local Stonegate Rep or our customer service department with any questions.

Yes, most lighting fixtures from Stonegate Designs are UL/CUL certified. There is a UL label applied inside the canopy or cover that goes over the wiring junction box in the ceiling or wall, and those labels are typically visible during unpacking and installation. Some fixtures are ETL certified and labeled instead, which also meets the requirements of local inspectors and is generally considered to be equal to UL. Labels can not be sent after the fact, so installers and owners are encouraged to take photographs of the UL or ETL labels in the fixture prior to installation if those need to be provided to a local inspector later.

Stonegate Designs warranties its products to be free of defects in materials and workmanship for one year from date of delivery. Stonegate Designs, at its sole option, will repair or replace any product defective in materials and workmanship. Changes or modification made to a Stonegate Designs product not made in the factory will void the Stonegate Designs warranty, as well as the UL/ CUL Listing. See Sales Terms & Conditions.

All fixtures are built to order one project at a time and are not returnable.

Any modification or cancellation requests against confirmed orders must be emailed or faxed within 3 (three) business days from receipt of the order confirmation by the buyer. Stonegate Designs does not accept responsibility for any possible inaccuracies not addressed in writing within 3 business days. Product cannot be returned or the order canceled for inaccuracies not registered by the buyer after 3 business days of receipt of the order confirmation or once a deposit has been paid. Stonegate does not accept order cancellations after deposit. Cancellations are only valid if accepted in writing by Stonegate Designs. See Sales Terms & Conditions.

Our fixtures typically are not suited for shipping via small package companies like UPS, Fedex, or Priority Mail; they must ship on a truck. All shipping and freight charges are the responsibility of Customer and shipped FOB/FCA from St Joseph Michigan 49085. Freight rates are determined by the 3rd party trucking companies and passed along at current cost. Freight (truck or air) shipments are calculated and charged along with crating or pallet charges on the final invoice from Stonegate Designs just before shipment. It is the buyer’s responsibility to provide accurate shipping instructions. Please note that all trucking companies charge additional fees for delivery appointments and lift gate trucks and sometimes for difficult or unusual delivery locations.